- Ensure that sales of new and pre-owned vehicles are meeting established goals.
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- Monitor and adjust accordingly the inventory of new and pre-owned vehicles to meet established goals.
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- Assist in the development of monthly sales goals and develops sales incentive programs for the sales staff.
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- Assist the sales staff in closing deals.
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- Assist sales staff with any customer-related issues either during or after the sales experience.
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- Assist in hiring, training, counseling and monitoring performance of all sales personnel in the new and/or pre-owned departments.
- Maintain accurate and timely records of all transactions.
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- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
- Ensure customer satisfaction with the dealership, sales force and vehicle by adhering and monitoring established follow-up programs.
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- Ensures the marketing program (advertising, showroom positioning and sales incentivizes) for all vehicles is current and effective.
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- Assist the Pre-Owned Department as may be needed with trade appraisals.
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- Assist in directing and scheduling the activities of all department employees, ensuring proper staffing at all times.
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- Ensures that dealership policies and procedures are understood and followed by Sales Consultants.
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- Assists the General Sales Manager in maintaining a balanced inventory based on day supply.
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- Conducts daily and weekly sales meetings.
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- Maintains an accurate daily log “manual and CRM” that reflects all sales activities in the dealership.
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- Ensures proper follow-up of all potential buyers and existing clients monitoring use of CRM.
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- Provides effective communication throughout the department as well as interdepartmentally.
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- Develops incentive programs along with other managers.
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- Completes deal recap sheets and turns into accounting office in a prompt and timely manner.
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- Provides General Manager and General Sales Manager with accurate floor traffic control data.
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- Attends managers meetings as requested.
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- Safeguard customer and Dealer information per established policy.
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- Adhere to established dress code policy at all times.
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- Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
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- Must ensure accurate attendance records “clocking in and out” for sales staff.
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- Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
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- Exemplifies organizational culture and holds others in department accountable for doing the same.
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- Accomplishes all current and future tasks as appropriately assigned or requested.
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